Mount Auburn Hospital

I had covid in 2022 I was on a vent for a week. These Dr's fought hard to keep me alive and better. Best Dr's, Nurses and Cna's very compassionate and kind people. Good food and great care. Thank you

Lisa

Everyone was so kind to my mother while her stay at Mt Auburn Hospital. She felt extremely well taken care of. The food she had was delicious. The nursing staff went over and above answering questions. The cleaning and kitchen crew were very helpful as well. The 91 year old reverend I believe her name was Barbara was so patient and engaging she was wonderful. My mom just wanted to express her gratitude and appreciation

Elaine

UPDATED POSTPARTUM*: The midwives are good but the administrative support experience is horrendous from booking to billing it's a mess. If you call the office you could be on hold for a half hour or more and you still might have to wait hours to a day to get a nurse to call you back depending on your question. They only check patient gateway once in a blue moon so I'd plan not to use it if you want to have any sort of question answered. Also, be prepared to have to constantly give billing your correct insurance info (they seemingly can't manage to save it) and fight with them every step of the way to get them to bill correctly rather than charging you. They automatically send you to collection after X number of days so plan to be fighting with a collection agency if you have any sort of query about your bill ypu want clarified before paying (seriously they sent me to collections over $80!). Basically, if you want to stress about money and never be able to get through to anyone in a timely manner as part of your maternity care experience, choose Mount Auburn. *I transferred to Mount Auburn for my maternity care because of their great VBAC/TOLAC statistics compared to other MA hospitals but the care experience was patchy at best. Some of the midwives like Erin are FANTASTIC but, unfortunately, getting in touch see them can be problematic because of scheduling issues so plan to see a new face and differing quality of 'bedside manner' much of the time. The nurses are great in my experience and more consistently available. If you don't end up getting your VBAC or have a traumatic experience in any way plan to have very little follow-up support. It's just not there in reality, terms of being accessible, even though they will tell you they have XYZ available. I really do NOT reccomend this hospital because although the midwives were great, the administrative support just isn't there to make the experience worth it and it lessens the good they do. I will be returning to MGH for any future pregnancies.

Meghan

Patients beware. Extremely disappointing billing experience with Beth Israel. I was charged over $400 for an online visit with a licensed social worker, not an MD, and months later no one has been able to clearly explain why. Resolving this has required hours of phone calls across multiple departments, with no clear answers or meaningful attempt to resolve the issue. The lack of clarity, accountability, and follow-up eroded my trust. When patients are seeking care, billing practices should reduce stress, not add to it.

Tiff

I was a patient here for 5 days and being 60 miles away in Plymouth, they made my stay very welcome. The personnel were very kind and caring. The food was plentiful and excellent. If you have to be in a facility for a medical issue, I would recommend this hospital without hesitation.

Daniel