Encompass Healthcare and Wound Medicine

After months of trying to save my father’s foot through countless appointments, procedures, specialists, and hearing words no family ever wants to hear, finding Encompass Healthcare has truly been one of the greatest blessings in our journey. After seeing multiple specialists across different health systems, Encompass was the first place where we truly felt heard. What sets Encompass Healthcare apart isn’t just the exceptional medical care. It’s the incredible team they’ve built. From the moment you call to schedule an appointment or walk through the front doors, you’re welcomed with genuine warmth, kindness, compassion, and positivity. They have created an environment that immediately puts patients and families at ease during one of the scariest times of their lives. Instead of feeling like another patient, you feel like family. At the center of all of this is Dr. Bruce Ruben. My dad first came to Encompass for Hyperbaric Oxygen Therapy (HBOT), and we absolutely noticed improvement. What impressed me even more was that whether we were there for HBOT or simply in the office, Dr. Ruben always made it a point to stop by and check on my dad. More than once he performed an unscheduled visit or examination simply because he was there and wanted to see how he was doing. Those moments weren’t expected. They were genuine acts of compassion. Dr. Ruben is one of the most compassionate physicians I have ever met. His bedside manner is something you rarely encounter anymore. He is knowledgeable, patient, reassuring, thorough, and listens. He never rushes through appointments and always makes you feel like you’re his priority. Beyond his expertise, he has a calm confidence, a warm smile, and a wonderful sense of humor that instantly puts you at ease. Even on our hardest days, he somehow left us feeling hopeful. ☺️ Unlike some physicians who seem to have their minds made up from the beginning, Dr. Ruben doesn’t give up. If one treatment isn’t the answer, he continues searching until he finds one that is. Throughout my dads journey, several physicians mentioned the possibility of amputation. Dr. Ruben immediately reassured us that it was “not even on my radar.” Those words gave our family hope when we needed it most. There is no one else I’d rather trust with my father’s care. As incredible as Dr. Ruben is, he has surrounded himself with an equally incredible team. Kitty is the perfect first impression. She somehow does it all while making every patient feel welcomed, cared for, and important. Chris has become a friend to my father. He has an incredible ability to connect with people and make even difficult appointments enjoyable. As an unexpected bonus, Chris introduced us to his adorable puppy, Rookie, whose visits provided pet therapy that brought genuine comfort and joy during an incredibly difficult time. Shay has been wonderful from day one. She is warm, compassionate, and welcoming, and we already know my father is in excellent hands as he begins daily IV antibiotic treatments. Robin always greets everyone with a smile that instantly makes you feel comfortable. Albert is always happy to help, whether preparing lunch or simply brightening your day with his positive attitude. It is obvious this isn’t just a group of coworkers. They are a family, and before long they make you feel like part of it too. They even keep coupons and free samples of Juven available, which has been incredibly helpful since I currently spend around $85 each month on it for my father’s wound healing. I recommend Encompass Healthcare without hesitation to anyone needing wound care, hyperbaric oxygen therapy, infectious disease care, or treatment for diabetic foot wounds or osteomyelitis. Thank you, Dr. Ruben, Kitty, Chris, Shay, Robin, Liz, Albert, Rookie, and the entire Encompass Healthcare family for restoring something we had almost lost: hope. We are forever grateful. ♥️

Dottie

My brother Randy and I have been gifted with a life-changing miracle recently, and that miracle is Dr. Bruce Ruben and the staff of Encompass Healthcare and Wound Medicine. Randy was seriously injured in a car accident in August of 2017. His leg was severely damaged, requiring surgery to piece the bones back together. Over a period of several years Randy suffered indescribable pain and loss of mobility due to ongoing infections in the leg tissue and bone. This chronic condition severely limited his life activities and eventually forced him to retire early. The care he was receiving during this period from another well-known wound care center was the typical approach—debridement (scraping) of the wound, application of antibiotics, and wound wrapping. Despite the lack of progress with these standard treatments, the attending doctor and staff continued with this same approach. There was no path forward, no apparent hope of healing, and no end in sight. I had increasing concerns that Randy would likely lose his leg. I was also concerned with my brother’s emotional state—this lack of any progress, and the resulting impacts to his life, left him deeply depressed. Frustrated with this continuing lack of progress, we consulted with a friend who is a Health Care Professional. On her recommendation, we contacted Dr. Ruben at Encompass Healthcare and scheduled an initial appointment for an assessment— “a second opinion”. From the start, Dr. Ruben took a deeply personal interest in Randy’s case. After performing an in-depth series of scans and tests, Dr. Ruben established a detailed plan of treatment that began with addressing a previously undetected, underlying issue. As a result of Dr. Ruben’s skill, diligence and professionalism, as well as the support and encouragement of his superb team, my brother’s leg is nearly healed. This miraculous recovery from such a tragic situation was made possible because of the dedication and deep passion and empathy Dr. Rubin has for his patients. He was driven to cure my brother’s serious wound issues and would not accept anything less. He also healed another wound my brother and I both shared—a loss of faith and hope. I cannot adequately express my gratitude to Dr. Ruben and his staff for proving that miracles do happen.

Gary

Dr. Ruben and his staff are polite, professional and have a good sense of humor. I'd never hesitate to go back for his help.

Jerry

I walk in and there is a dog that comes up and attacks my legs. I explain multiple times that I'm allergic to dogs, and the response was "he's friendly". They were cooking some kind of food in the kitchen and my only clothes I had are ruined now. Then the doctor has never heard of my condition, but tried to prescribe me Marijuana and Chinese Herbs.

Samuel

Our experience at Encompass has exceeded our expectations from the very beginning. They responded to our call for help with wound care with a same day appointment. At that appointment, they diagnosed the problem and started the treatment plan immediately. All of the staff are caring, friendly, encouraging and competent. Diagnostic testing and treatment were performed with a high degree of professionalism, competence and compassion. We highly recommend them to family, friends, and anyone needing wound care treatment!

Donald