WVU Medicine Berkeley Medical Center

Here’s a powerful and honest review to reflect your experience: --- **A Disappointing and Disrespectful Experience at City Hospital, Martinsburg** I am deeply disheartened by the way I was treated at City Hospital tonight as I was advocating for my mother's urgent medical care. What should have been an environment of compassion and professionalism turned into an experience that felt discriminatory and humiliating. As a Black woman, I was made to feel judged and unwelcome, simply for expressing concern about my mother’s well-being. Without any justification, hospital staff called security, who stood watching me as though I were a threat. I never raised my voice, acted aggressively, or caused any disturbance—yet I was treated as though my mere presence warranted such drastic measures. This experience was not only embarrassing but also deeply troubling. Hospitals are supposed to be safe spaces where families can turn for support during critical moments, yet tonight I felt anything but safe. City Hospital must do better. Patients and their families deserve to be treated with dignity, respect, and fairness. There is no room for prejudice or discriminatory practices, and incidents like this undermine the trust that communities place in healthcare providers. I hope the administration takes this as an opportunity to reflect and make meaningful changes to ensure that all patients and their loved ones are treated equitably and compassionately in the future.

Say

Today we had an emergency within the family that brought us to this ER. The two women at the front desk around 2pm today treated us like we were such an inconvenience to them. They had the worse attitudes and really acted like they hated their jobs. If this line of work isn’t your passion and you don't treat patients the way you are supposed to then GET A NEW JOB!! really wish I caught the ladies names because y’all need to quit or be fired. Do better!

Shaolin

I had to go here yesterday. I drove myself since my crappy health coverage, PEIA, charges upwards of $600 for ambulance rides... Anyway, I walked in with severe chest pains, shortness of breath, could barely walk and the front entrance staff just watched me struggle instead of getting me a wheelchair. At the end of the visit, I still had chest pains and the doctor was nasty and told me to up my anxiety medication. Now, at least the doctor gave me a note for two days of rest but from now on whenever I have chest pains I will go to Winchester Medical.

Erin

5 stars go to these women in L&D! 1.) Nurse Jess 2.) Nurse Dawn 3.) PCT Madi I recently had my daughter here and these 3 women were absolutely amazing and outstanding. I can’t say enough about them. Attending on my every whim, made sure I felt included, made sure I never went without. Nurse Jess deserves a standing ovation. Found out my room was dirty and she went out of her way to clean and remake my WHOLE bed! Absolute godsend of a woman. I’m glad to know that there are wholesome people out there that still care about the patients.

Riana

Stayed over night and the nurses upstairs that helped me in my room were amazing but when I first came in the nurses downstairs in the ER waiting room were absolutely horrible. They twisted my words acting like nothing was wrong with me and when I had questions they seemed to be bothered. Just leave if you are so miserable in your career. I'm sick and not in the mood to deal with the attitude, anymore attitude I would've lost my mind!

Shelly