George Washington University Hospital

Overall a good experience. Hospital staff seemed competent and were friendly. Facility appeared clean, organized and appropriately concerned about patient safety. My only complaint is that I arrived at 7AM for a scheduled 9AM surgery. I was not however, taken to surgery until 11AM. While waiting for 4 hours, I was initially cared for by an attentive nurse, but after an hour or so was relocated to an area where no nurse introduced themselves. I had to ask for assistance, and received no updates on delays without asking.

Douglas

Best hospital I have ever been to. The Time care and the treatment I received is out of this world. 5 stars is not enough to give. Thank you to the staff for being so amazing. The care and treatment needs to be seen by all hospitals. This hospital knows how to treat their patients.

Jaye

Wonderful reception personnel in duty. Early morning reception was joyful, efficient and pleasant. Nurses, all medical staff informed me exactly the procedure and process Other surgical staff greeted me with light hearted humor and details including the a anatheisist Surgeon Lee greeted me and spent time explaining the surgery. The attending nurses were visiting me often, had a very informative details. They were constantly giving me aid and comfort. The support staff gave me pillows and blankets to make comfortable and warm. Smiles and conversations were high spirted Clearly, they all worked in unison. After surgery, it was a good experience with a full team working with the most pleasant and professional skills. The exit to Lyft was guided by the primary nurse who guided the Lyft driver to the exact spot I needed and assisted the driver putting me the car. The one of the best experience I have had in a hospital

Ted

My nurses Victoria and Claire were wonderful. They were responsive and active in getting the care I need and advocated for me to doctors when I had questions. The techs Kecia was wonderful as well. The doctors were all terrible I never even saw the attending. The residents or fellows the prescribed medication I didn't need and I had to question to get it fixed. I had to remind them medical history several times and the medicine they prescribe for discharge was incomplete so pharmacy couldn't process it and I had to reach to my doctor. The treated me like medical case and not a person. My care was significantly better at Inova. You are more than teaching hospital take care of your patients too.

Nyamisi

I took a trip to the ER and was impressed by the level of care and attention I received. Dr. Johnson was particularly outstanding — caring, empathetic, and genuinely present throughout my visit. My wait time was minimal, and the nurse who gathered my initial information, Chelsey, was friendly and did a great job of calming my nerves. That said, a few nurses could benefit from working on their bedside manner. When one nurse, Eva, asked how I was doing and I returned the question, her response was “probably better than you right now.” That type of humor is not appropriate in a clinical setting, and I did not find it comforting. I would also recommend that nurses verbally communicate to patients before reaching across them to scan their wristband. During my visit, the nurse, Eva, reached across me without any warning to scan the bracelet on my opposite wrist. The sudden movement caught me off guard and startled me. A simple heads-up beforehand would go a long way in making patients feel at ease. Lastly, I followed up with the office as instructed after my discharge and spoke with a nurse named Molly to ask whether anything additional could be done to address my allergic reaction. Her response — delivered in a noticeably annoyed tone — was that there was nothing else that could be done, but that I was welcome to return to the ER if I chose to. As a patient who had just been discharged without a full understanding of my options, I found that response unhelpful and dismissive. A bit more guidance would have been appreciated. Overall, I was seen in a reasonable amount of time and had a doctor who was genuinely happy to help during a difficult moment. I am grateful for that.

Jas