ChristianaCare Wound Care and Hyperbaric Medicine Center

I am changing my earlier review of my experience with this Christiana Care Wound Center. My first visit to this office was for a Sacral Wound that needed treatment. I saw Lindsey, a NP, who was very professional, friendly and took her time and gave me a few samples of wound care until my shipment arrived. This was on March 7th. I ran out of the supplies and called the office and left a message with instructions but I never received a call back. The next day I waited for a return call until 1:00 PM and my husband had to drive from Townsend to Wilmington, only to be handed a slip of paper with the name of the supplier and his phone number. I am a nurse and that is not a patients job, that is part of a nurses job to order those supplies for their patient. I made the call to this representative and he had a bad attitude when I asked him why my supplies had not arrived. His answer was he just came back from vacation and my order was sitting on his desk. He did tell me that their were no instructions for usage on the order he received. I will not go into the rest of our conversation. My next appointment, I did not appreciate the Medical Assistant's answer when I told her about my supplies being late and the reason why. I asked her , don't they have a back up representative to cover for him? Her reply was that he was probably overwhelmed. That is not an answer you give to any patient no matter what condition you are treating. The reason I ran out was that I was never given directions that I needed to cut the round wound cover, so I was using the entire one to cover the wound. The representative had no idea that you needed to cut them. Next, I had to cancel my appointment due to sickness on the 27th of March. Once again I called the office and left a message that I had to cancel due to sickness and to please call me back to reschedule. Today is April 22nd, and I am still waiting for a call back. Wounds can develop into sepsis but I guess they just do not care. This is the worst office I have been to in Christiana Care. For wound Care, they need to get a better system.

Mary

My spouse had surgeries to save the foot from being Amputated due gangrene which was not told to them at until seeking a sec opinion went thru hell by being lie to. All over a callus that desire to be shave down for comfort upon loosing toes in 1987by accidently falling over a tombstone cutting grass a afraid to let go of the lawnmower thinking it would hit my face got a team of Dr's and they spoke on saving the foot as much as possible.had 1-3 unblock procedures done got blood flow to keep from cutting off below the knee.just above/below the wound and the leg and part of the foot. they can walk needfoot therapy from the wound care therapy people but since the surgery team is this bless can't wait to meet them All. We're only rich in Jesus Christ but to God Be the Glory for What you all are doing. God is using you All. Ina/Wilbert We Can Walk. Got blood flow and still the FOOT. BOWERS AND ALL THE HEART FELT COMPASSIONATE TEAM FROM CHRISTANNACARE CHRISTIANA

I

My boyfriend was a client here, Dr. Reich and Dr. Mast are great! They really make sure you understand why things are happening and instructions. Maria is awesome running the front desk. The nurses are all great as well. I am very pleased with my entire experience.

Christin

They have advanced medical knowledge of how to treat wounds.

Carol

The wait time is extensive. They schedule too many people in one day often times waiting over 2 hours just to be seen. They have no compassion for people's specific needs, wether it's sacral wounds or on oxygen or respect or value anyone elses time and treat people as if they were just a paycheck and not a person with feelings and needs. The staff is rude when confronted about waiting hours past my appointment time while my oxygen tank diminished, even though they have an oxygen tank I wasn't allowed to use because they say it's only for emergencies. To top it all off the staff is rude and nasty making rude comments when I come in.

Angela