Mercy Hyperbaric and Wound Care - Fort Smith

Jennifer CPN and nurse Abby were over-the -top. The LISTENED to us! They show us how to treat the wound! They were friendly! THEY KNEW THEIR STUFF !!!!

John

Wound care called to schedule my husband's appointment. But then refused to schedule his appointment saying his referral was not authorized. I checked on the referral myself and with our pcp and it was in fact authorized. She asked for his insurance information then refused to take it stating she couldn't do that and that his pcp would have to do that but again the referral was already authorized. When we asked for her name and her managers name she hung up. We tried calling the office back multiple times with no answer. If this is how they treat patients before they even get scheduled with the clinic, I wouldn't trust them with any care inside the clinic. Clearly they need more training and education on proper and professional engagement with patients.

Kit

These are my favorite people. they have been there for me more times than I can even count. I cannot thank them enough for everything they done for me.

Keisha

It purely amazes me that my brother, a type one diabetic with a sever wound in his perineum, doesn’t have a nurse with the proper education on giving him insulin. He is having to explain insulin to the nurse, how to count carbs, and still has to ask for more insulin for a high blood sugar. Then he has to wait, for multiple hours. His high blood sugars will not allow him to properly take care of his wound, and this is overlooked over and over again. He has a nurse who sits and waits for a doctor that won’t respond. Unbelievable! This Mercy will literally cause his future complications from a simple procedure just from incompetence and poor education of staff. I truly hope you get yourselves up there, and fix this problem. The documentation of this is in OUR hands, and will be used if you cause more complications. He’s only 24 years old, but has more knowledge of this disease than any staff member. He has a long life ahead unless you continue this same path and discount his life like a number on the chart.

Natalee

I like Mercy Wound care teams are care for my legs need better health. I like the nurse help to treat my legs need to improve my health. Great job 👍

Robert